Attention to Detail

With my Dad's health issues, I've been spending some time recently helping my Mom get him to his various medical appointments. And as we all know, that often involves some waiting in the front lobby.  Let's be honest, some lobbies are simply nicer than others because some practices pay more attention to the patient's entire experience.

This morning, we visited Knoxville Orthopedic Clinic (KOC) with Turner. (On Sunday night, Turner had a stool fall on his foot and break a toe. Following an X-ray at the pediatrician's office yesterday, we were sent to KOC for a follow-up. Turner's a tough kid, is in a walking boot for a few weeks and should be just fine).

During our brief time in the KOC lobby this morning, here's what I noticed:

• The waiting area was designed with lots of windows, allowing in natural light. Bringing some of the outdoors inside just "feels" better. Who doesn't like natural light?
• The furniture was all the same style; everything matched. More than that, the chairs were covered in 4 different but coordinating patterns. Someone had taken the time to design the look of the lobby.
• Did I mention everything was clean?
• Many waiting areas and lobbies have one, possibly two, TVs. In most cases, the TV(s) are locked on Fox News, CNN or some "health network". KOC had multiple seating areas, each with its own TV, providing different programming in each seating area. So rather than our 5 year old "watching" Fox News, he got to see a few minutes of Chuggington on Disney Junior.
• To allow busy people to maximize their time, a counter area is available for those needing to work on their laptop or Ipad while they wait. A help-yourself coffee station was adjacent.

Here's The Point:
Someone, probably a group of people, took the time to attempt to provide a quality waiting experience. And it was noticed. Effort is always appreciated.