Quality Customer Service

At the Target store in Maryville, TN is man a named Bill. I don't know Bill. I don't know Bill's last name. I only know he's "Bill" because that's what his name badge says.

In the check-out area at the front of the store, he often works the express lane. As my family is a regular Target guest, we've been through Bill's line on several occasions. In each instance, he's provided excellent customer service. Always a "how are you today?". Always a "did you find what you were looking for?". Always a "thank you" and a "have a good day". In addition, he takes time to speak to our boys and that's always a plus.

And over time, here's what I've noticed. Unless we're in a real hurry or unless we can walk directly up to another cashier, we'll wait and go through Bill's checkout lane. Why? Because he provides quality customer service.

Which makes me wonder, do I provide quality customer service where I work? What about you?